Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, and phone number
• Property preferences: Location, property type, budget, and timeline from our quiz
• Communications: Messages you send us and feedback you provide

We also automatically collect certain information when you use our website, including:

• Usage data: Pages visited, time spent, and interactions with our service
• Device information: Browser type, operating system, and device identifiers
• Location data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect to:

• Match you with suitable buyers agents based on your preferences
• Facilitate introductions between you and matched agents
• Send you confirmation emails and updates about your matches
• Improve our matching algorithm and service quality
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyse usage patterns to improve our website

3. Information Sharing

We share your information only in the following circumstances:

• With matched agents: We share your contact details and property preferences with the agents we match you with, enabling them to provide personalized service.
• Service providers: We use trusted third-party services for email delivery, analytics, and CRM management. These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@buyersagentcomparison.com.au.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Measure the effectiveness of our marketing campaigns

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. If you request deletion, we will remove your data within 30 days, except where we are required by law to retain it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.