Frequently Asked Questions

We match you with vetted buyers agents based on your specific needs. Take our 3-minute quiz sharing your property goals, budget, and target areas. Within 24 hours, we'll connect you with 2 carefully selected agents who specialise in your requirements via personalised email introductions. It's completely free for buyers.

Yes, 100% free. You'll never pay a cent to use our matching service. We're paid by agents only when they successfully help a referred client purchase a property. This means our success is directly tied to yours.

Unlike directories where you browse endless listings, we do the research for you. We personally vet every agent, understand their specialities, and match you based on your specific needs. You receive warm, personalised introductions rather than cold contact details.

We cover all major metropolitan areas across Australia including Sydney, Melbourne, Brisbane, Perth, Adelaide, and their surrounding suburbs. Our network continues to grow, so even if your area isn't listed, complete our quiz and we'll do our best to find a suitable match.

After completing our 3-minute quiz, you'll typically receive your agent matches within 24 hours via personalised email introductions. During busy periods, this may extend to 48 hours.

We thoroughly evaluate each agent on multiple criteria: years of experience, transaction history, client testimonials, area expertise, professional licensing, and ongoing performance. We also limit the number of agents in our network to maintain quality, and continuously monitor client feedback.

Quality over quantity. Instead of overwhelming you with options, we carefully select the 2 agents best suited to your specific needs. This means meaningful conversations rather than repeating your requirements to dozens of agents. You can always request additional matches if needed.

No problem! Let us know your concerns and we'll provide alternative matches. There's no obligation to work with any agent we introduce you to. Your satisfaction is our priority.

Absolutely. All agents in our network hold current real estate licences as required by Australian law. We verify their credentials before they can join and monitor for ongoing compliance.

You'll receive personalised email introductions to each agent with their background, expertise, and why they're a good fit. They'll reach out to schedule an initial consultation (usually a phone call or video chat) to discuss your property goals in detail. From there, you decide if you'd like to work together.

Not at all. Our introductions are just that — introductions. You're free to have conversations, ask questions, and ultimately decide if an agent is the right fit. There's zero pressure or obligation.

Absolutely! Whether you're ready to buy now or just starting to explore, our agents are happy to have a no-pressure conversation about the market and your options. Many clients start early in their journey.

Our quiz asks about your target areas, property type, budget range, buying timeline, and what matters most to you in an agent. We also collect your contact details so agents can reach out. Your information is kept confidential and never sold.

Buyers agents typically charge either a flat fee (ranging from $10,000-$25,000 depending on the property value and service level) or a percentage of the purchase price (usually 1-2%). Some offer tiered packages. Your matched agents will discuss their fees during your initial consultation.

For many buyers, yes. Good buyers agents often save more than their fee through better negotiation, access to off-market properties, and avoiding costly mistakes. They're particularly valuable in competitive markets, for interstate buyers, time-poor professionals, or first-home buyers navigating the process for the first time.

Reputable buyers agents are bound by fiduciary duty to act in YOUR best interest, not the seller's. They should never accept undisclosed payments from sellers or selling agents. All agents in our network commit to this ethical standard.

Payment structures vary by agent, but typically you'll pay the buyers agent fee at settlement (when you purchase a property). Some agents may require an upfront engagement fee. Your matched agents will clearly explain their payment terms upfront.